Job Summary

The Senior Operations Manager position is a critical leadership role that oversees daily operations for Abundance Organizing, ensuring a successful client experience from client introduction through to client project completion. This position creates, improves, and implements the organization’s operational procedures, systems, and principles. The role provides critical support to the CEO.

Job Responsibilities and Accountabilities

Client Experience – Manage day-to-day business, overseeing planning & execution of upcoming client projects and reviewing past projects for quality assurance.

• Client Sales: Work with the Sales Team to identify and secure leads that convert to successful organizing jobs. This includes preparing client proposals, scheduling, and billing.
• Staff Composition: Support the hiring process by managing job postings and coordinating interviews. Oversee onboarding and training accountability for new organizing team members, including enrolling new hires in company tech platforms and ensuring training standards are met.
• Staff Performance: Manage day-to-day performance and scheduling of staff, setting clear expectations, providing regular feedback, and ensuring the team is equipped to deliver consistent, high-quality results and uphold company values.
• Invoicing & Collections: Manage the client invoice process from start to finish — generating accurate invoices promptly upon project completion or milestone, tracking outstanding balances, and following up on overdue payments to maintain healthy cash flow
• Quality & Client Feedback: Review client satisfaction data and project close-out information gathered by the sales team, identifying trends and opportunities to refine service delivery, address recurring issues, and elevate overall quality. 

Organizational – Build new operational policies and strategies as needed that keep the organization functioning smoothly and aligned with big-picture goals, maintaining consistent communication with leadership, staff, and vendors to ensure proper operations of the organization.

• Process Improvement: Grow the efficiency of existing processes and procedures to enhance and sustain the organization’s internal capacity. Identify potential problems and points of friction and work to find solutions to maximize productivity and revenue.
• Technology & Systems: Manage the company’s core backend systems, including the Elenore CRM and Google Suite, ensuring accurate workflows, tagging, and functionality. Research and evaluate new technologies as needed that could enhance the business, and oversee implementation across departments. 
• Systems & Initiative Rollouts: Support the rollout of new company-wide programs and systems, communicating updates and reinforcing tech and operations protocols to ensure staff are informed, aligned, and equipped to adopt new initiatives smoothly.
• Internal Communication & Events: Oversee the company’s primary communication channels, ensuring inquiries and correspondence are addressed or routed promptly, and coordinate logistics for company-wide meetings, retreats, and internal events as needed.
• Payroll Support: Compile and approve payroll data each pay period — including timekeeping reports, commission calculations, and staff reimbursements — ensuring accuracy before submission to Bookkeeping for processing.
• Vendor & Expense Management: Work closely with the CEO and Financial Manager to approve vendor and other bills, and maintain and track company subscriptions and recurring expenses to ensure accurate budgeting and timely renewals or cancellations.
• Reporting & Metrics: Manage data collection and report weekly, monthly, quarterly, and annual metrics. Oversee scorecards across all departments to achieve productivity targets, solve problems, and identify trends.
• Physical Resources: Oversee all company physical resources, including materials and inventory, ensuring availability and proper organization to support the team’s work. 

Job Qualifications

• Bachelor’s degree in business administration, business management, or equivalent work experience. Work experience or training in Project Management or Organizational Communication would be very helpful. 

Skills

• Strong communication skills, clear and concise speaking and communication ability; organizational skills; ability to develop strengths in others; supervisory experience managing and developing performance across a distributed team; ability to prioritize and evaluate competing needs, delegating resources and tasks effectively; ability to work with time-sensitive issues; ability to conduct research and data analysis for special projects and present briefings on findings; proactivity; attention to detail; decision-making; proficiency with CRM platforms, Google Suite, and business technology tools, including the ability to evaluate and implement new systems; ability to work independently in a remote working environment. 

Understanding and embodiment of Abundance Organizing’s Core Values:

• We radiate positive energy.
• We form meaningful connections.
• We embrace the quirks that make us special.
• We conduct ourselves with an air of refinement, striving for the highest standards.
• We share our gifts wholeheartedly.
• We communicate with compassion.
• We act with resourcefulness and intentional sustainability. 

Job Summary

The Business Development Coordinator leverages sales and relationship-building skills to direct and facilitate strategic positioning and future growth of the organization. This individual will identify new markets and customer leads, and develop long-term relationships with prospective referral partners.

Job Responsibilities and Accountabilities

• Drive overall sales and business development for local markets, generating new sales through networking and relationships
• Ability to maintain long term relationships and maintain contact with opportunities over time to remain top of mind for referral sources 
• Develop long-term strategic partnerships in support of our key markets
• Articulate a strong point of view on the opportunities that make sense for the company’s sales, marketing, and strategy practices
• Assist with establishing sales objectives by forecasting and developing annual sales quotas for locations; projecting expected sales volume and profit for products and services
• Leverage select technologies for efficient and accurate sales tracking at all levels; maintain accurate and up-to-date information in the CRM database
• Keep supervisor informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
• Represent the company at promotional events during the week and potentially in the evenings and on weekends
• Communicate and facilitate meetings with Account Managers to review prospects, opportunities, leads, products and promotional ideas to improve current relationships and create new relationships that build referrals and sales
• Partner with the marketing team to maximize impact and brand awareness
• Develop expertise on Abundance Organizing core business products/services, processes, and operations
• Gather current marketplace information on pricing, products, competition, and partner feedback; recommend changes in products, service, and policy by evaluating results and competitive developments
• Overcome client objections by clearly communicating our services and the value we can provide
• Coordinate with marketing and operations in order to generate maximum positive impact to brand strength and market position
• Develop and deliver insightful presentations and strategies to the company population and leadership team where appropriate

Job Qualifications

Education: Bachelor’s degree in business, marketing, or communication or equivalent work experience.

Skills

• Stellar interpersonal skills with customer service aptitude 
• Proven selling and prospecting skills 
• Excellent communication skills, both verbal and written 
• Advanced computer literacy
• Understanding of financial principles and marketing theory
• Drive to set and attain goals with limited direct supervision
• Relate to and demonstrate empathy for individuals with ADHD, families with young children, high income households, senior citizens in transition, individuals who may feel embarrassed or stuck and lack organizational or executive functioning skills 
• Represent the company with professionalism, high standards and a polished look
• Have strong listening skills

Experience

• Three or more years sales or business development experience in a small to midsize professional services organization; must have working knowledge of financial analytics.
• Additional experience preferred but not required: 
  • Experience in the organizing field
  • Experience with public speaking and creating presentations is also helpful.
• Attributes preferred: Detail-oriented; ability to manage or influence people; arithmetic and numerical reasoning; service-based selling

Understanding and embodiment of Abundance Organizing’s Core Values: 

• We radiate positive energy
• We form meaningful connections
• We embrace the quirks that make us special
• We conduct ourselves with an air of refinement, striving for the highest standards 
• We share our gifts whole-heartedly
• We communicate with compassion
• We act with resourcefulness and intentional sustainability

Job Summary

Solves organizational problems for clients by building relationships and determining needs. Conducts the Assessment that details specific organizing solutions. Confirms execution of suggested organizing procedures and product installation that meets or exceeds client expectations. Manages client relationships. Builds and promotes the Abundance Organizing brand within community and industry. Oversee teams creating a professionally organized space in the client’s home or office. Ensure smooth and stress-free experience for clients in transition. Manage assigned portfolio of clients, develop new business from existing clients, and actively seek new sales opportunities through client referrals. 

Job Responsibilities and Accountabilities

• Conducts needs assessment with client to determine client’s overall needs and defines scope of services needed, including services of professional partners
• Reviews company policies and pricing with client(s); addresses all questions and objections and obtains client approval on terms of service. Provides initial estimate/proposal that includes: project focus, services/products needed, timeline, and cost. Obtains client approval on all conditions of work. Processes initial deposit 
• Coordinates with Operations Manager and support staff to fulfill staffing needs in advance of client project(s) 
• Works with team lead to direct the overall and day-to-day activities of organizing in executing the project; supervises efforts of all team members. Sees the Logistics Checklist through to completion on every client project. Ensures client experience is positive
• Provides project management services that move the project forward, including managing product procurement and coordinating a multidimensional team of related professionals, organizing consultants, and other labor on behalf of client(s)
• Manages all communication between client, team members, related service providers, family members, and other relevant stakeholders. Handles all customer service issues, responding to client concerns within one business day. Confirms documentation of key issues in CRM software, entered within 2 business days 
• Monitors quality standards, project budgets, and schedules during jobs and performs corrective action as required when requirements are not being met. Enforces all company policies and procedures 
• Reviews and approves all session notes recording job assignments, activities, and outcomes
• Communicates with Accounts Receivable staff to ensure accuracy in closing out job by reviewing applicable time/travel charges, product costs, reimbursable expenses so they may calculate balance owed by client. Coordinates invoicing and delivery of all client payments to Abundance Organizing on or before close of business in the same week. Assists support staff with client inquiries regarding fees and payment collection, if necessary
• Reviews results of and responds to client satisfaction surveys. Reinforces on-going relationship by sending follow up notes, and asking for referral and/or recommendations
• Builds and maintains long-lasting client relationships with existing clients by reaching out via phone calls, emails, and other communications to increase likelihood that they will use our services again
• Assists in quality control and on-the-job best practices. Participates in formal and informal feedback processes, including performance reviews
• Meets or exceeds established conversion rate and revenue goals. Drives sales performance for Abundance Organizing by converting pre-qualified sales leads and generates new business with pre-existing clients
• Participates in professional organizations to maintain current information about this position and to make contact with professionals in similar positions
• Pursues/receives training in organizing methodology, project management, and management techniques both inside and outside the company, at the company’s request, as relevant

Job Qualifications

Education: Bachelor’s degree in business, psychology, communication, or equivalent work experience.

Skills

• Strong organizational and project management skills
• Time-management skills
• Strong interpersonal skills and a customer service aptitude
• Clear and concise speaking and communication ability
• Strong writing skills
• Basic computer literacy
• Ability to manage projects according to budget, schedule, and requirements
• Ability to work independently
• Arithmetic and numerical reasoning skills
• Responsible money-handling awareness 

Experience

• Minimum one year on-the-job experience in organizing, account management, or equivalent; must have strong working knowledge of Abundance Organizing methods of organizing, team organizing strategies, needs assessment practices, and client care and retention strategies.
  • Attributes preferred:
    • Ability to plan/organize/direct/control; ability to deal with ambiguous or conflicting priorities or information; ability to influence people; verbal comprehension, problem solving, aesthetic judgment.

On-the-job-training

Continued training in Abundance Organizing methods of organizing, needs assessment practices, and client care and retention strategies. Abundance Organizing Professional Development Retreat.

Understanding and embodiment of Abundance Organizing’s Core Values: 

• We radiate positive energy
• We form meaningful connections
• We embrace the quirks that make us special 
• We conduct ourselves with an air of refinement, striving for the highest standards 
• We share our gifts whole-heartedly
• We communicate with compassion
• We act with resourcefulness and intentional sustainability

Job Summary

Interacts with prospective clients to provide information in response to inquiries regarding products and services. Provides administrative support for all levels of organizing staff to support the company in achievement of its strategic goals. Handles project management tasks that move the project forward, including: product procurement, coordinating services of professional partners, scheduling and staffing.

Job Responsibilities and Accountabilities

• Acts as primary contact on behalf of the company for incoming business requests and client leads. Ensures lead follow up and tracking
• Conducts client intake interview to determine needs and establish fit. Schedules Initial Assessment session, coordinating with client and Account Manager availability
• Administers contact database, including client, prospect, and applicant information, preferred contractors, etc 
• Takes part in team and management meetings to assure project preparation and follow-through
• Takes initiative on requests and inquiries of administrative nature. Updates and chases delegated tasks to ensure progress to deadlines
• Requests Google reviews and conducts satisfaction interview with client to gather client’s feedback on services received, solicit testimonials, and encourage referrals
• Collaborates regularly with sales and marketing regarding client feedback, sales volume/capacity, intakes/leads, google reviews and referrals
• Functions as the point person for all project planning and preparation.
• Works with the Account Manager to determine product and supplies needed for the project
• Orders product and other necessary supplies through company trade accounts to be delivered to the client’s home prior to the session date
• Communicates with the Account Manager about availability of product, backordered product, and expected delivery date of product. Collaborates with Account Manager and Team Lead on solution strategies that will move the project forward to the client’s satisfaction when desired product is not immediately available
• Communicates to the client expected delivery date of product and number of deliveries 
• Processes unanticipated product needs that occur during a session, ordering product for pick up where appropriate and coordinating with the Account Manager or Team Lead to designate a team member to pick up product
• Coordinates with the Account Manager to schedule professional partners or additional resources— such as hauling services— as needed for the project
• Enters Projects into the company’s CRM system. Attaches product receipts to corresponding Project and manages completion of tasks
• Partners with Account Managers and Team Leads to manage job scheduling with attention to volume, client deadlines, and maximizing company’s productivity levels. Ensures the accurate and timely communication of scheduling changes between the office, field staff, and clients
• Coordinates staffing needs in advance of a session. Communicates staffing assignments to team members. Confirms job specifications with assigned team members. Provides ongoing innovation and guidance on best practices for adequate staff distribution and coverage that meets the demand of the company’s work volume
• Schedules a team member to make returns at the end of the session,, if needed
• Communicates regularly with Leadership regarding problems or issues impacting production. Assesses workflow and helps to develop policies and procedures that improve efficiency
• Assist Operations Manager with tasks as needed or as the role develops

Job Qualifications

Education: Bachelor’s or associate degree in business, communication, or sales or equivalent work experience.

Skills

• Strong organizational skills with orientation to detail and detailed work
• Strong interpersonal skills and a customer service aptitude
• Ability to work well either alone or as part of a team
• Clear and concise speaking and communications ability and writing skills
• Advanced computer literacy
• Arithmetic and numerical reasoning skills
• Responsible money-handling awareness
• Comfort and aptitude with selling and lead conversion

Experience

• Minimum of three (3) years in organizing, business, marketing/PR, office management, or other administrative role.
  • Attributes preferred:
    • Ability to plan/organize/direct/control projects; ability to deal with ambiguous/ conflicting priorities or information; ability to influence people; verbal comprehension; problem solving; ability to set and meet deadlines; knowledge of the basic principles and practices of bookkeeping.

On the Job Training

Continued training in Abundance Organizing business systems, client intake interviews, and client care and retention strategies.

Understanding and embodiment of Abundance Organizing’s Core Values: 

• We radiate positive energy
• We form meaningful connections
• We embrace the quirks that make us special.
• We conduct ourselves with an air of refinement, striving for the highest standards
• We share our gifts whole-heartedly
• We communicate with compassion
• We act with resourcefulness and intentional sustainability

Job Summary

Solves organizational problems for clients. Executes suggested organizing procedures as appropriate. Builds and promotes the Abundance Organizing brand within community and industry. Creates a professionally organized space in the client’s home or office. Encouraging continued client relationships resulting in on-going organizing work and referrals.

Job Responsibilities and Accountabilities

• Conducts or participates in needs assessment with client to determine client’s overall needs, develops Action Plan, determines method of work, obtains client approval to do the work
• Applies organizing principles and motivates client during the overall and day-to-day activities of executing the project. Navigates client through challenges and setbacks in organizing process
• Closes out the job as assigned (entering applicable time charges, reimbursable expenses, conducting client satisfaction survey, sending follow up note, asking for referral and/or recommendation) and delivers all client payments to Abundance Organizing headquarters within 5 business days
• Performs any other tasks required by the supervisor
• Contributes positive interactions to Abundance Organizing and supports other colleagues within the team. Complies with all company policies and procedures
• Drives sales performance for Abundance Organizing through professional and personal networking, building relationships that generate industry/trade and client referrals. Meets or exceeds established individual sales goals
• Participates in professional organizations to maintain current information about this position and to make contact with professionals in similar positions
• Pursues/receives training in organizing methodology and related theory, both inside and outside the company, at the company’s request, as relevant

Job Qualifications

Education: Bachelor’s degree in discipline such as business, psychology, communication, education, or equivalent work experience.

Skills

• Strong organizational skills with orientation to detail and detailed work
• Stellar interpersonal skills and a customer service aptitude
• Clear and concise speaking and communications ability
• Good writing skills
• Basic computer literacy
• Ability to manage projects according to budget, schedule, and requirements
• Ability to work independently as well as with others
• Arithmetic and numerical reasoning skills
• Responsible for money-handling awareness
• Must meet physical requirements of job; able to life and carry 0-35 pounds

Experience

• Minimum of 90 days on-the-job experience in residential or business organizing; must have strong working knowledge of Abundance Organizing methods of organizing, initial consultation practices, and client care and retention strategies.
  • Attributes preferred:
    • Ability to plan/organize/direct/control; ability to deal with ambiguous/conflicting priorities or information; ability to influence people; verbal comprehension, problem solving, aesthetic judgment

On-the-job-training

Pursuing trade-related certification through BCPO, ICD, NASMM, COC, ASID, or IRIS; continued training in Abundance Organizing methods of organizing, initial consultation practices, and client care and retention strategies. 

Understanding and embodiment of Abundance Organizing’s Core Values:

• We radiate positive energy
• We form meaningful connections
• We embrace the quirks that make us special
• We conduct ourselves with an air of refinement, striving for the highest standards
• We share our gifts whole-heartedly
• We communicate with compassion
• We act with resourcefulness and intentional sustainability

Job Summary

Performs hands-on organizing in client homes and related organizing tasks, (i.e.: organize zones, create label, sort area, etc.) under the direction of a more senior organizing consultant. Builds and promotes the Abundance Organizing brand within community and industry. Creates a professionally organized space in the client’s home or office. Supplementing and enhancing organizing services through ancillary tasks. Pursuing training and on-the-job experience that establishes professional credibility and skill in the organizing industry.

Job Responsibilities and Accountabilities

• Participates in the overall and day-to-day activities of organizing the client’s space as assigned
• Adheres to quality standards for jobs and all company policies and procedures
• Works closely with organizing consultant to implement organizing materials and product in the client’s space; maintains detailed count of products used throughout job
• Performs any other tasks required by the supervisor
• Closes out the job as assigned (entering applicable time charges, reimbursable expenses and the like)
• Attends professional meetings to maintain current information about this position and to make contact with professionals in similar positions
• Pursues/receives training in organizing methodology, both inside and outside the company, at the company’s request, as relevant

Job Qualifications

Education: Associate’s degree in discipline such as business, arts and human sciences, administrative work or equivalent work experience.

Skills

• Strong organizational skills and an orientation to detail and detailed work
• Strong good interpersonal skills
• Basic computer literacy
• Ability to execute projects according to budget, schedule, and requirements
• Must meet physical requirements of job, able to lift and carry 0-35 pounds

Experience

• Any work experience that involved attention to detail or organization of time, space, and/or materials. 
  • Attributes preferred:
    • Verbal comprehension, problem solving, aesthetic judgment.

On-the-job-training

Training in Abundance Organizing methods of organizing, Abundance Organizing Organizer curriculum with assigned mentor, Abundance Organizing Professional Development Retreat

Understanding and embodiment of Abundance Organizing’s Core Values: 

• We radiate positive energy
• We form meaningful connections
• We embrace the quirks that make us special
• We conduct ourselves with an air of refinement, striving for the highest standards
• We share our gifts whole-heartedly
• We communicate with compassion
• We act with resourcefulness and intentional sustainability

Job Summary

Provides support for all levels of organizing staff. Maintains office operations by tracking and distributing inventory; maintaining supplies and equipment; picking-up and delivering items.

Job Responsibilities and Accountabilities

• Maintains products by: checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; replenishing items from warehouse to office stock area
• Collaborates with receiving and logistics staff at warehouse location to expedite fulfillment
• Responds to consultant requests and delivering inventory to job sites
• Supports office and consultant staff by picking-up and delivering items
• Receives and distributes communications and data; collects, mails and delivers consignment checks, donation receipts, purchase receipts, and other correspondence
• Performs any other tasks required by the supervisor
• Develops and maintains relationships with key service providers in local consignment industry
• Works with organizing consultants and office staff on supplies or non-inventory product needs by: receiving and communicating supply needs; procuring ordered items
• Must have own reliable transportation with ample room to transport several small to medium sized items. Employees using their personal vehicle for business use must provide proof of current, valid driver’s license and up to date liability insurance on this vehicle

Job Qualifications

Education: Associate’s degree in business, arts and human sciences, communication or equivalent work experience.

Skills

• Strong organizational skills and an orientation to detail and detailed work
• Stellar interpersonal skills with clear and concise speaking and communication ability
• Strong computer literacy
• Ability to execute projects according to budget, schedule, and requirements
• Must meet physical requirements of job, able to lift and carry 0-35 pounds

Experience

• Any work experience that involved attention to detail or organization of time, space, and/or materials. 
  • Attributes preferred:
    • Verbal comprehension, arithmetic and numerical reasoning, problem solving, aesthetic judgment.

Understanding and embodiment of Abundance Organizing’s Core Values: 

• We radiate positive energy
• We form meaningful connections
• We embrace the quirks that make us special
• We conduct ourselves with an air of refinement, striving for the highest standards
• We share our gifts whole-heartedly
• We communicate with compassion
• We act with resourcefulness and intentional sustainability